Refund, Returns & Cancellation Policy

The 90-day risk-free trial

Every Ridgeline garden knife is sold with a 90-day risk-free trial. Use it through a full season if you want to. If it is not the knife you hoped for, tell us within 90 days of delivery and we will refund what you paid for the goods.

The trial covers ordinary use in a garden. It is not a warranty against loss, theft, deliberate damage or an edge that has been reground on a bench grinder.

Cancelling before dispatch

Orders are picked and packed at the bench, usually within two working days. If you email us before your order has been dispatched we will cancel it outright and refund the full amount, including any shipping paid, with nothing to send back.

Once a parcel has left the workshop it can no longer be cancelled, but it can still be returned under the trial once it reaches you.

How to start a return

• Email admin@nativeorbitx.com with your order reference and a sentence about what went wrong. Photographs help but are not required.
• We reply within one working day with a return authorisation number and the return address.
• Pack the knife in its sheath, wrap the parcel so nothing can cut through it, and write the authorisation number on the outside.
• Send it back within 14 days of receiving the authorisation, and keep the tracking number until the refund appears.

Returns sent without an authorisation number cannot be matched to an order and may be refused by the carrier.

Condition of returned goods

A returned knife may show honest use. Patina on the blade, a darkened handle and a scuffed sheath are expected and are not deducted from a refund. Missing sheaths, snapped blades and handles that have been drilled, cut down or refinished are not covered, and we will contact you before making any deduction.

Who pays return shipping

• Faulty, damaged or wrong item: we pay. We send a prepaid label and refund any shipping you paid on the original order.
• Change of mind under the trial: you pay the return postage. The cost of the goods is refunded in full.

Refund timing and method

Refunds are issued to the original payment method within five working days of the returned parcel arriving and passing inspection. Your bank or card issuer then takes its own time to post the credit, typically a further three to ten working days depending on the issuer. We cannot refund to a different card or to a third party.

Exchanges

If you would rather have a replacement than a refund, say so when you request the authorisation. Replacements ship free of charge once the returned knife is received, subject to stock in the current bench run.

Damaged or missing parcels

Tell us within 14 days of the delivery date shown by the carrier. Keep the packaging until the claim is settled, since carriers often ask to see it. We will replace or refund a parcel that arrives damaged, and we will open a trace on a parcel that is marked delivered but is not with you.

Non-returnable items

Personalised or engraved pieces cannot be returned for a change of mind, because they cannot be resold. This does not affect your rights if such an item arrives faulty or is not what you ordered.

Products bought elsewhere

This policy covers orders placed on nativeorbitx.com only. A Ridgeline knife bought through any other retailer, marketplace or reseller is governed by that seller’s own refund policy, and must be returned to them.

Last updated: August 3, 2026