Shipping & Delivery Policy

Where we ship

We ship to street addresses in the fifty United States and the District of Columbia. We also ship to APO, FPO and DPO addresses, where transit runs longer than the estimates below. We do not currently ship outside the United States, and we cannot ship a fixed-blade knife to a PO Box.

Dispatch time

Orders are picked, sharpened, checked and packed at the workshop. Most leave within two working days of the order being placed. During a bench run closing week that can stretch to four working days, and we say so on the product page when it does. Working days are Monday to Friday, excluding US federal holidays.

Orders placed after 2:00 pm Pacific are treated as arriving the following working day.

Shipping methods and cost

• Standard tracked — free on every order. Typically 3 to 6 working days in transit after dispatch.
• Express tracked — free on orders over $95, otherwise $12.50. Typically 1 to 3 working days in transit after dispatch.

Alaska, Hawaii and military addresses add roughly a week to either estimate. Transit times are the carrier’s working-day estimates and are not guarantees.

Carriers

We hand parcels to USPS, UPS or FedEx, whichever serves your ZIP code best on the day. You do not choose the carrier; we choose the one most likely to get the parcel there intact.

Tracking

A tracking number is emailed the moment the label is scanned by the carrier. It can take up to 24 hours for the first movement to appear. If nothing has moved after three working days, email us and we will open a trace.

How the knife is packed

Every knife ships in its sheath, wrapped in oiled paper inside a rigid box, and the outer carton carries no product branding. The blade is edge-protected and the parcel does not need a signature unless your carrier requires one for the address.

Address accuracy

We ship to the address exactly as it is entered at checkout. Check it before you order. If you spot a mistake, email us within two hours and we will correct it if the label has not printed. Once a parcel is in the carrier’s hands the address can no longer be changed, and a parcel returned to us as undeliverable will be refunded less the outbound shipping cost.

Delays outside our control

Severe weather, carrier backlogs, strikes and holiday peaks all add days to transit and are outside our control. We will always tell you what the carrier has told us, and we will replace or refund a parcel that a carrier declares lost.

Lost, late and damaged parcels

• Marked delivered but not with you: check with neighbours and your building office first, then contact us within 14 days of the delivery scan so we can open a carrier trace.
• Damaged in transit: photograph the parcel and the contents before disposing of anything, and contact us within 14 days. Keep the packaging until the claim closes.
• Not moving at all: a parcel with no scan for seven working days is treated as lost, and we replace or refund it.

Taxes and duties

Prices shown include applicable US sales tax where it is due. Because we do not ship internationally, no customs duties or import charges apply to an order placed here.

Returns

Return postage, authorisation numbers and refund timing are covered separately in our Refund, Returns & Cancellation Policy.

Last updated: August 3, 2026